Technical and Business Writing

User Documentation
Design and write concise, approachable, effective “how-to” material. Design and develop print, online and web-based user guides, online application help, and reference materials.

Technical Documentation
Develop functional design documents, requirements specifications, documentation standards and templates, operating procedures, support guides, and technical references.

Business Communication
Create proposals, RFPs, plans, presentations, intranet content, broadcast messages, and other business documentation. Facilitate customer, management and employee focus groups, interviews, site visits and working sessions.

Policies and Standards
Realign corporate policies and standards, balancing corporate objectives with best practices and stakeholder input.

Processes and Procedures
Redesign processes to support new realities and develop and implement procedures with best practices, knowledge sharing and collaboration. Create tool kits for communicating, executing and managing new processes.

Editorial Services
Develop and edit content for articles, research papers, books and other publications.